Frequently Asked Questions
Q: Can you ship outside of the USA?
A: Yes! We have international carriers that can deliver your order as fast as five days. International shipping to your doorstep is more expensive and the cost is calculated at checkout (simply add our Holey Rocks to your cart to see the calculated post cost).
Eastern and Western Canadian customers can use a freight forwarding service. Freight forwarders specialize in coordinating shipments, paperwork, and can help lower costs. We ship for free to the locations listed below.
Eastern Canadians contact:Freeport Forwarding
11320 Route #9
Champlain, NY 12919 USA
Western Canadians contact:
574 Gulf Rd
Point Roberts, WA 98281 USA
Canadians close to Toronto contact:
The UPS Store
1623 Military Rd.
Niagara Falls, NY 14304
They charge a $15 fee to receive and $1/day to store your package.
Canadians close to Montreal contact:
Border Mail Depot
102 W. Service Rd.
Champlain NY 12919
Canadians close to Vancouver contact:
The UPS Store
1733 H St. Ste 450
Blaine, WA 98230
They charge a $3 fee to receive and $0.50/day to store your package.
Shipping is free within the contiguous USA, including to the companies listed above. Cheers!
Q: I have a 100 gallon aquarium. How many pounds of Holey Rock do I need?
A: Great question! We have found that our customers generally prefer the look of 1-1.5 pounds of Texas Holey Rock per gallon of tank volume. This will achieve a stacked look forming several caves for your fish between the rocks. Our 120 pound kit will do the trick.
Q: Can I use Holey Rock for my saltwater reef aquarium?
A: You can, but...note that Texas Holey Rock is a very dense rock which does not allow microbes to penetrate the surface (think of ocean live rock as a household sponge and harbor for bacterial colonies) and thus our rock will not count towards the same lb/gallon filtration ratio. However, our Holey Rock is a good, lower cost alternative to base rock. If you are looking for base rock, this may be a lower cost solution for you. One approach is to use our Holey Rock as the base and put live rock on top of the stack. You'll be able to build an attractive reef tank wall for a fraction of the price. Your aquarium water may initially go through a mini-cycle when the new Holey Rock is introduced so be sure to do water checks. Over time the Holey Rock base will become established. Our holey rock kits will be your best value.
Q: We just got our aquarium set up and are unsure of what we need. Can you help us?
A: It would be our pleasure. Simply call or message us and we will be happy to walk you through shopping for your new Holey Rock and aquascaping your tank.
Q: Do you sell wholesale?
A: We do! We have wholesale packages, starting at 600 pounds, available for immediate shipment. Feel free to contact us if you have special requirements or questions. We supply many local fish stores and professional aquarium installers across the country and we would welcome the opportunity to earn your business and be your reliable Texas Holey Rock wholesaler.
Q: If I come to Austin, can I pick out my rocks?
A: Great question. Sorry, we only sell direct through our website. If you are looking for something special, call us! We're here to help aquascape your tank and we will ship for free to your doorstep. We also offer a 100% Money-Back Guarantee.